FAQs

Frequently Asked Questions

1. Is Retrovgames Legit?

 Yes, Retrovgames is a legitimate and trusted online store for retro gaming enthusiasts. We have served thousands of satisfied customers by offering high-quality, authentic retro games, consoles, and accessories. Our secure payment methods, reliable delivery, and commitment to customer satisfaction make us a trusted name in the retro gaming community.

2. What Do Customer Reviews Say About Retrovgames?

 Customer reviews for Retrovgames often highlight our wide selection of retro games, excellent packaging, and prompt customer service. While some customers have shared concerns in the past, we have addressed these issues and continuously strive to improve our services based on feedback.

3. How Does Retrovgames Handle Complaints?

At Retrovgames, we take customer complaints seriously. Our dedicated support team works promptly to resolve any issues related to orders, deliveries, or product conditions. We encourage customers to reach out to us directly through our website for quick assistance.

4. Why Are There Negative Reviews About Retrovgames?

Like any business, Retrovgames has received occasional negative reviews. Most of these reviews are related to shipping delays or product availability, which we have worked hard to resolve. We value all feedback and use it to improve our customer experience.

5. How Can I Verify Retrovgames’ Legitimacy?

 To verify s Retrovgames Legit, you can check verified customer reviews on our website, see our active social media presence, and explore trusted review platforms. We offer secure payment options and transparent return policies to ensure a safe shopping experience.

6. What Should I Do If I Have a Complaint About Retrovgames?

 If you have a complaint, please contact our customer support team directly. We are committed to resolving issues quickly and ensuring customer satisfaction. Our goal is to provide a smooth and enjoyable retro gaming shopping experience.

7. Are Retrovgames Products Authentic?

 Yes, Retrovgames guarantees authentic and high-quality retro gaming products. We carefully inspect and test each product before shipping to ensure it meets our quality standards.

8. How Can I Share My Retrovgames Review?

We love hearing from our customers! You can share your Retrovgames review on our website or on trusted review platforms. Your feedback helps us continue to improve our products and services.

9. Why Should I Buy from Retrovgames?

 Retrovgames is dedicated to providing the best service, quality, and selection of games at affordable prices. We offer free shipping and a 1-year warranty on all orders. With a catalog of over 18,000 games, consoles, and accessories, we ensure excellent customer service and multiple secure payment options. Don’t just take our word for it — check out the thousands of positive reviews on our site!

10. What Payment Methods Do You Accept?

 We accept Visa, Mastercard, Discover, and American Express (securely processed by Stripe). Additionally, we support Google Pay, Apple Pay, and installment payments through Affirm and Klarna.

11. Do I Have to Pay Sales Tax?

 Sales tax applies to orders shipping to states where we have a physical presence or economic nexus. As of January 2023, these states include Pennsylvania, Texas, Ohio, Illinois, North Carolina, Georgia, Michigan, Virginia, New Jersey, Indiana, Minnesota, Maryland, and Florida. If you have a valid tax exemption for orders over $200, please email your documentation to help@retrovgames.com.

12. Is the Item I Want to Purchase Available?

 All items listed on our website are in stock. When an item is out of stock, it is automatically hidden and cannot be added to the cart.

13. What Shipping Options Are Available, and How Long Will Delivery Take?

• United States: Free shipping (7-10 business days). Expedited shipping (3-5 business days) is available at an additional cost.
• Canada: Free shipping (10-14 business days). Expedited shipping (5-7 business days) is available.
• International: Economy shipping is available at an additional cost.

14. How Do I Qualify for Free Shipping?

• USA: No minimum purchase required.
• Canada: No minimum purchase required.
• International: Paid shipping options are available.

15. I Can’t Find the Game/Console I’m Looking For. Can You Help?

 Yes! We have a large catalog, and not all items are listed online. Contact us with your request, and we’ll check our inventory for you.

16. What Condition Are Your Products In?

Most of our products are pre-loved and professionally refurbished. While many are decades old, we ensure each item is tested and in good working condition. Some third-party accessories are new, and we also offer brand-new modern consoles like PS4, PS5, Nintendo Switch, and Xbox One.

17. How Do Interest-Free Payments Work?

 For purchases over $100, you can choose to pay with Affirm. This allows you to split your payment into four equal, biweekly installments with no fees or interest, provided payments are made on time.

18. How Can I Cancel My Order?

To cancel an order, contact us as soon as possible. If the order has already shipped, cancellation is not possible, but you can initiate a return upon delivery.

19. How Do I Track My Order?

Track your order here by entering your order number and email address. If you encounter any issues, please contact us.

20. How Can I Return My Order?

 Start a return request here or reach out to our customer service for assistance.

21. My Order Shows as Delivered, But I Haven’t Received It. What Should I Do?

Check with household members, neighbors, your building’s management, or the delivery service. If you still can’t locate your package, contact us for assistance.

22. My Order Is Missing Items. What Should I Do?

 Sometimes, items in larger orders are shipped separately. Check your tracking information for multiple packages. If items are still missing, contact our support team.

23. What Is Your Return Policy?

 Please refer to our return policy page here or contact us for details on how to initiate a return.