FAQ Guides

Q: How can I change my account information?

A: To modify your account information, please sign in our website and visit your control panel. You may then modify your information in the area shown below.

Q: Will you send me the news of your website after I registered on your site? What should I do if I don’t want it?

A: If you wish, you can subscribe the Ishopvideogame Newsletter. You can subscribe or unsubscribe from this via your control panel when signed in. Any important information published in our Newsletter will also be available on our homepage.

There is an option for you choosing our news. If you click the newsletter option, then you can receive our news periodically in the future. Otherwise, you won’t get any news from us. But you can still learn this from our home page.

It’s your own choice to decide whether to have the newsletter or not in your account information.

Q: Privacy

A: Regarding the information you supply with us,  all personally identifiable information will be held in an encrypted database and kept in the strictest confidence. We won’t or never sell any user’s information to the third parties.

Q: How to create an account?

A: First click the “Account”-- “sign up now” -- then fill in your detailed information—sign up—success

Q: How will my personal information be used?

A: The information we learned and received through our customer base will help us to continually improve your shopping experience at Ishopvideogame , by creating a shopping destination that is ideal for you.

You may choose not to provide particular information, but this may limit your shopping experience with us. Any of the information that you provided for us, may be used by Ishopvideogame as: responding to your requests, fulfilling orders, customizing future purchases for you, improving our sites features, and communicating with you.

Q: I wish to cancel my order. What should I do?

A: Please be aware that customer orders can only be canceled by a member of staff. Please contact us immediately if you wish to cancel an order, but please take the following points into consideration.

If you have not yet paid for your order, you don't need to request a cancellation. We will not send you any e-mails regarding this either. If you wish to re-order; please just make a new order and your previous one will be canceled by our system automatically.

If we have received full payment but the order status is still showing as "Pending" or "Payment Completed", we are normally able to cancel your order and issue a refund within 72 hours (excluding weekends and holidays).

If we have received full payment but the order status is showing as "Arrange Shipping" please contact us immediately, providing the order has not left our warehouse, we are normally able to cancel your order and issue a refund within 72 hours (excluding weekends and holidays, a handling cost will be charged).

If your order status is showing as "Have Shipped", then we regret to inform you that the order can not be canceled.

Q: Can I add further items to my existing order that is in "Shipping Pending" status?

A: Please either contact us.

If the parcel has not yet left our warehouse, we will put the order on hold until we make the necessary changes to your order. Of course you may have to pay surcharge for additional shipping. We will continue to dispatch your order once full payment has cleared.

If the parcel has already left our warehouse, unfortunately we will not be able to make any amendments to it. So please just make a new order.

Q: Why can't I track my order on the DHL/TNT/HK Air Mail website?

A: You should first check that your order has been dispatched from our warehouse. Check your order status for "Have Shipped". If your order status has only recently changed, you should wait 2-3 days before attempting to track the parcel online.

It may also take the courier company at least 24 hours for order status to update.

Q: I have chosen the fastest shipping method. Why have I not yet received my order?

A: We are sorry to hear that. There are several possible reasons for this scenario:
a) The item you have ordered may be out of stock. In this instance we will contact our goods supplier and re-order stocks, but this may take some time. If the goods cannot be received within a good timeframe, we will contact you and suggest offering you a substitute product.

b) If you have selected DHL as your courier, and your delivery destination is classed as a remote area (please see support article 83) you will be charged an additional fee. We will contact you in this case and suggest an alternative courier.   A delay in this case is unavoidable.

c) The parcel may be held up by customs. Your local customs office may have opened the parcel to inspect the goods, which they are allowed to by law. They may also discover that the goods are of more value than what has been declared on the customs form. You will normally be contacted in this case.

d) Failure of delivery. The courier may have attempted delivery whilst you were not at home. They will usually attempt re-delivery.

e) Any other reason. If you think your parcel has been delayed for reasons not specified above; please contact us immediately. We will endeavor to resolve the situation as soon as possible.

Q: Is it possible to be issued a commercial invoice or proof of purchase?

A: Yes, we can issue you with either a commercial invoice or proof of purchase. If you would like either, please raise a support ticket with us and we will issue one.

These will typically be sent via e-mail for you to print out. But if you request it, we can print it out at our end and include it in your delivery.

Q: Can I change the delivery address after I have completed my order?

A: If you wish to change the delivery address of an order you must contact us immediately. We will do our best to change the delivery address for you.

It is currently not possible to change the delivery address on orders that you have used  HK Air Mail as the shipping method once the order has been dispatched.

For DHL and TNT a fee of $ 12 USD is charged if you wish to change the delivery address once the order has been dispatched from our warehouse.

If no one was available to sign for your delivery, and it was shipped via HK Air Mail, the parcel may be returned to us. In this instance we will contact you and ask you for an alternate shipping address for re-delivery.

Q: I got my package,but why the CD was missing?

A: CDs are generally no longer included in packages. This is solely because of the frequency of firmware and kernel updates to most products. By the time you receive the product, the software on the CD is probably going to be out of date. So it's best if you just download the software from the companies website to insure your product is up to date.

Q: What actions should I take if the courier has lost my parcel?

A: If the courier you have selected has informed you that they have lost the parcel, they should have told you what steps to take. In any case, you will need to make a claim with them. It may take up to 31 working days or more for the claim to clear before they issue any kind of compensation. Once this is complete we will arrange for a new order to be sent out.

Q: What should I do if I discover that the parcel is being sent back to the sender?

A: In this case we kindly ask you wait. We will inform you as soon as the parcel arrives back at our depot. You may need to pay the shipping charges for re-delivery.

Q: My order status says "Payment pending". What does this mean?

A:If you believe the order status is in error, please kindly check whether full payment has been made successfully. If you have not yet paid for your order, please send full payment via Paypal to payment@ishopvideogame.com and inform us of the transaction once it's complete. We will then arrange for the dispatch of your order ASAP.

If you are sure that the full payment has been made and your order status still says "Payment pending", please inform us as soon as possible of the transaction ID via e-mail. We will look into the matter with the utmost urgency. We will update you and your order status accordingly.

Q: Warranty

A:  All the products on ishopvideogame are of guaranteed quality and proved reliability. Items in cards categories come with 3 months warranty which begins from the actual shipping date. Items in Accessory categories come with 6 months warranty which begins from the actual shipping date. Rest assured that all the special warranties will be clearly stated in the relevant product descriptions.

If an item becomes defective due to manufactures’ defects, we will offer a repair service. Any shipping charges incurred when returning an item to Ishopvideogame must be paid by you and can not be compensated by Ishopvideogame. If the order is returned within 30 days since the date of shipping, we may cover the postage cost.

Any physical damages made to a product by the end user will invalidate any warranty. Opening products up (eg. To attempt repairs or modify components) will also invalidate the warranty. Flashing firmware or using non-approved software may also invalidate the warranty.

Q: Signing for your delivery

A:At Ishopvideogame we use a special tape seal on all our packages and boxes. This is a tamper proof seal that will determine whether or not your parcel has been opened between our warehouse and you.

Before signing for your parcel please check the following:

a) That the parcel is in good condition
b) The seal is intact
c) No evidence of tampering or opening

If any of the above are not applicable, it may be a sign that the parcel has been tampered with. So before you sign for the parcel, please open it and check the contents. If you find anything irregular, please notify the courier and write a brief description on the form you have been asked to sign - do not sign it - instead ask the courier to sign against your notes. Please clarify the problem as clearly as possible. The courier should then report it back to his company and inform them, and us, of the problem.

We will then contact the shipping company to claim for compensation. In most cases, most claims will be finalised within 14 working days. We will then arrange for a re-shipment.

Q: The Solution of Flash Card Can't Work

A: 1) Please check if the golden finger is in good condition and clean, if not clean, clean it to let it shine.

2) Pull your Micro SD card/TF card out to check if your NDS can find any card. Showing "no card?" or "no menu?” you can learn that nothing is wrong with your flashcard. You can check if your Micro SD card/TF card is defective. We recommend you to use Kingston or Sandisk TF cards.

3) Format your TF card first then download the system files or we call it kernel drag to Micro SD card/TF card.

4) Check your flash cards' region version to choose the right language kernel.

5) Extract the file to somewhere on your computer.

6) After extraction, two folders (_system_, moonshl) and two files (_DS_MENU.DAT,  _DS_MSHL.nds) are extracted.  Please double check!

7) Copy the above folders and files (drag and drop) to your TF card (Before doing this, please plug the card reader with memory card to you computer, then you will see a drive on my computer).

8) Insert the TF card back to the cartridge.

9) Insert the R4 into your NDS Lite.

10) Turn on your DS then enjoy it.

For more firmware details of you can visit the website below:
AK       http://www.acekard.com/
----------
DSTT     http://www.ndstt.com/
----------
EZ        http://www.ezflash.cn/home.htm
----------
M3 Real
http://www.m3adapter.com
----------
SC
http://chn.supercard.cn/download.htm
----------
R4
http://r4ds.cn/
----------
R4 III
http://www.r4dsl.net/index-en.asp
----------
R4SDHC
www.r4sdhc.com

Thanks and hope it to be helpful!

Q: Why is it necessary for me to pay VAT/Import tax from DHL?

A: Please kindly note that the VAT you need to pay is not included in the price of our products. It is the import policy of your country. Unfortunately, this being the case, we can't avoid it. We hope you can understand this situation and do not hesitate to pay the VAT if requested to do so.

Q: Our Return Policy

A:All the products on Ishopvideogame are of guaranteed quality and proved reliability. Items in cards categories come with 3 months warranty which begins from the actual shipping date. Items in Accessory categories come with 6 months warranty which begins from the actual shipping date. Rest assured that all the special warranties will be clearly stated in the relevant product descriptions. .

If you experience any problems with a product bought from Ishopvideogame, please contact us at your earliest convenience and we will do our best to help you.

Any returns must be authorised by Ishopvideogame before they are sent back to us. Any unauthorized returns will be rejected. This is to ensure they are returned with the correct packaging and paperwork.

Any items returned MUST be sent together with their original packaging and accessories unless an exception is made in advance with Ishopvideogame.

Any shipping charges incurred when returning an item to Ishopvideogame must be paid by you and can not be compensated by Ishopvideogame.

Any physical damages made to a product by the end user will invalidate any warranty. Opening products up (eg. To attempt repairs or modify components) will also invalidate the warranty. Flashing firmware or using non-approved software may also invalidate the warranty.

Q: All enquiries should be made in English

A: We regret to inform you that ishopvideogame can only offer customer support in English. In cases of foreign correspondence, we may use computer translation tools to better understand your request. But this is not always reliable, so please make sure to contact us in English.Thanks a lot!

Q: Support ticket system

A: In order to streamline inquiries and support requests to serve you better, we utilize a support ticket system. Every sales inquiry and support request is assigned a unique ticket number which you can use to track progress and responses here.

For your reference we provide complete archives and history of all your sales inquiries or support requests. Submit a new sales inquiry or support request.

Please provide the information in details as much as possible so we can best assist you.

Q: Forgotten Password

A: Please follow the link below and click the 'Password Forgotten' link within the page. http://www.ishopvideogame.com/index.php/c/forgot_password/ Follow the instructions in the page to recover your password. If this does not recover your password, please open a Support Ticket with us. We will have a double check to our system. Thanks.

Q: I have not received any e-mails from you during registration/ordering?

A: If you have not received any e-mails from us, this may be because your ISP (Internet Service Provider) or web mail provider have flagged our e-mails as junk/spam mail. We suggest you check your Junk/Spam or Bulk Mail folders for these e-mails, or perform a search on your entire e-mail account for "Ishopvideogame".

To ensure that you continue to receive future e-mails from us, please add the domain "@ishopvideogame.com" (minus the quotation marks) to your address book or safe list(s) within your e-mail or web based e-mail platform.

Q: My flash card has stopped working

A: We suggest that you try the following tips:

1) You may need to format your Micro SD card/TF card (FAT 16 )
2) Once you have formatted the micro SD will be empty and will be ready  have the system files required put on it. (you can download the system files (kernel) from your flash cart manufacturers website).
3) Check if your Micro SD card/TF card has enough empty space for your game files. You must also leave enough reserve space (typically 10-20MB depending on the amount of games you intend to copy) for save game files that are created automatically by the cart.
4) Before putting the micro SD card into your flash cart, try putting the flash cart in your DS and powering it on, as long as the cart shows some error that suggests the card is missing ,you should now be safe in the knowledge that both the flash cart and micro SD card are in working order.
5) Try updating the system (kernel) files to the latest version if you are experiencing compatibility issues. For more details of R4, M3,DSTT, Supercard etc., you can visit the websites below:

www.r4ds.com, www.m3adapter.com, www.ndstt.com/english/index_en.htm, www.supercard.cn

Q: How do I copy games to the R4 DS?

A: 1. Download NDS game files or homebrew from internet
2. Copy the downloaded files to Micro SD memory card via My Computer
3. Insert the memory card into the R4 card
4. Insert the R4 card into the NDS / NDS lite
5. Turn on your NDS / NDS lite
R4 Revolution DS (R4DS)-FAQ's

Q: What should I do if my Nintendo DS freezes?

A: If your DS freezes, or showns a faint screen on start up, please leave it switched off for 20 minutes before resuming play.

Q: What is the difference between the M3 DS Real + Rumble + RAM pak, M3 DS Real + Rumble Pack, and M3 DS Real Perfect (Rumble + GBA exp.)?

A: Owning an M3 DS Real with a rumble pack allows  you to play games that make use of the Nintendo Rumble Pak.

The M3 DS Real with rumble + RAM pak allows you to not only play rumble-ready games, but the Opera Browser.

The M3 DS Real Perfect allows you to do all the above, as well as playing Game Boy Advance games.

Q: How to handle frequent freezing on DSTT?

A: The DSTT slot 1 card is very temperamental and causes frequent freezing of the Nintendo DS.

To use the card initially, format the micro SD card. FAT 16 is a more stable formatting option than FAT 32. (Formatting to FAT 16: Double click on the “my computer” icon. Right click on the micro SD card drive and select “format”. Under file system, select “FAT”. )

When the card is formatted, copy the system files on to the card. These consist of

1). A folder called TTMenu
2). A system file called TTMENU
3). A Video CD Movie called TTMENU

These 3 items should be copied on to the root menu of the card.

Now copy on to the card any games you wish to play. The games are usually stored in a folder giving the name of the game. This folder contains a file called xxxxxx.nds depending on the game. Copy the whole game folder on to the root menu and not individual files.

Place the micro SD card into the DSTT card and insert into slot 1. When you switch the NDS on, you should have a list of games. DO NOT START PLAYING ANY GAMES YET!!!

Select “SysOption” at the top left hand corner of the screen. Make sure Default reset is set to “On”. Exit “SysOption” by pressing “back”.

You can now play your games now.

Q: Payment method

Credit card

If you wish to pay us by Western union or Bank Transfer, please contact us before you pay, as these options do not appear by default on Checkout. Google checkout

Western union

If you wish to pay us by Western union or Bank Transfer, please contact us before you pay, as these options do not appear by default on Checkout.

Q: Payment FAQs

A: 1. What payment methods do you accept?

We currently support the following methods of payment:

Moneybookers

Bank transfer (T/ T)

If you wish to pay us by Bank Transfer, please contact us before you pay, as these options do not appear by default on Checkout. If you plan to place an order that exceeds USD 1500, please contact us in advance. You will also be required to pay via Bank Transfer.

Google checkout

Western union

If you wish to pay us by Western union, please contact us before you pay, as these options do not appear by default on Checkout.

Please contact us if you want to make payment via other payment methods.

2. Can I pay by sending cash or cheque?

Never send cash or cheque through the postal system. ishopvideogame does not accept this as a method of payment and will not be held liable for any cash or cheque that goes missing in the postal network.

3. Does your price include shipping costs?

Most of our product prices do not include shipping costs while some are freeshipping procducts. These are automatically show during Checkout.

4. Do I need to pay VAT or sales tax?

5.What can I do if I receive an email “cc need to be verified”?

You just need to email to sales@ishopvideogame.com to confirm that it’s your original order and payment.

Q: Tracking your parcel

Once your order has been shipped out, a shipping confirmation with detailed parcel tracking details will be sent to you by e-mail. You can always find your tracking details in your email.

Chinapost Register Air Mail Shipments:

No global tracking possibility for Chinapost Register Air Mail shipments is available, customers can track their parcels online at http://www.shenzhenpost.com.cn/InterPack/search.asp as long as the shipment is still in China and via the local delivery company once the destination country has been reached. Here are some examples of how to track Chinapost Register Air Mail shipments in some countries:

Australia

Australia Post http://www.edeliver.com.au/IFS_UAExtranetOrderTrack.process

Argentina

Argentina post: http://www.correoargentino.com.ar/consulta_envios/ttintnac.php

Brazil

Brazil post: http://www.correios.com.br/servicos/rastreamento/internacional/default.cfm?Idioma=E

Canada

Canada post: http://www.canadapost.ca/cpotools/apps/track/personal/findByTrackNumber?execution=e1s1

Chile

Chile post: http://www3.correos.cl/consultas_envios

Denmark

Denmark post: http://www.postdanmark.dk/contentfull.dk?lang=en

Finland

Finland post: http://www.posti.fi/english/eservices/itemtracking/index.html

France

France post: http://www.emsairmailtracking.com/

Gemany

Gemany post: www.deutsche-post.de

India

India post: http://www.indiapost.gov.in/speednet/Track.html

Ireland

Ireland post: http://track.anpost.ie/track/tracklist.html

Italy

Italy post: http://www.poste.it/online/dovequando/controller?action=start&subaction=raccomandata

Mexico

Mexico post: http://www.sepomex.gob.mx/servicios/seguimientoems_mexpost/Paginas/default.aspx

New Zealand

New Zealand post: http://www.nzpost.co.nz/Cultures/en-NZ/OnlineTools/Tracking/

Norway

Norway post: http://www.posten.no/en/

Singpore

Singpore post: http://www.singpost.com/ra/ra_article_status.asp

Spain

Spain post: http://www.correos.es/ENG/13-MenuRec2/01-MenuRec21/2010_c1-LocalizadorE.asp

United Kingdom

United Kingdom post: http://www.parcelforce.com/portal/pw/track?catId=7500082&pageId=trt_resultspage&keyname=track_blank&_requestid=38627

United States

United States post: http://trkcnfrm1.smi.usps.com/PTSInternetWeb/InterLabelInquiry.do

Sweden

Sweden post: http://www.posten.se/tracktrace/TrackConsignments_do.jsp?lang=GB

Swizerland

Swizerland post: http://www.poste.ch/fr/index.html

Courier shipments:

Depending on the shipping provider used, you can track your shipments sent via courier globally at:

DHL: http://www.dhl.com/en/express/tracking/shippers_reference.html

UPS: http://www.ups.com/WebTracking/track?loc=en_CN&WT.svl=PNRO_L1

All courier provider companies provide local contact details of their customer service centres on their website. If you have any questions regarding the shipping status, we recommend to approach your local service staff for further help or feel free to contact us at support@ishopvideogame.com.

Q: Shipping method

• Shipping method
• HK air mail
• HK registered air mail
• DHL
• EMS
• TNT
• UPS

Courier	Hong Kong Air Mail	Hong Kong Air Mail (Registered)	EMS	DHL	UPS	TNT	FEDEX	Ground (Sea)
Estimated Delivery Time (business days)	10-21	8-16	3-5	3-5	3-5	4-7	3-5	Variable
Tracking Number Available?	No	Yes	Yes	Yes	Yes	Yes	Yes	No
Tracking site	No	http://app3.hongkongpost.com/CGI/mt/enquiry.jsp	http://www.ems.com.cn/english-main.jsp	http://www.dhl.com	http://www.ups.com/content/cn/en/index.jsx	http://www.tnt.com	http://fedex.com	No

Q: Policy about shipping

A: shipping address

It is essential that you provide a full, accurate shipping address, and a valid delivery phone number. If you are drop-shipping, this means your customer's phone number.

sign for it

Couriers require a face to face signature from the recipient for delivery, and this is a fast and secure way to have your products delivered.

Please disassemble the package in front of the courier to see if the package is what you ordered on ishopvideogame. Please notice the following conditions:

1.missing items

2.damaged

If you believe your package is missing items, includes incorrect items, or has been damaged or tampered with in any way, it is essential that you communicate this clearly to the courier company's delivery driver at the time of delivery.

Duty

If there is VAT or any Import Duty to pay on the goods due to your country's import rules, the courier will present you with a bill at the time of delivery. In general you will need to pay any such bill to the courier before you can receive the goods. Any such charges are your responsibility and unfortunately we cannot offer advice or estimates about import fees or other taxes in your country.

Return and refund

Refunds will be given at the discretion of the Company Management.

All our products come with a 6 month warranty.

This means if there is a quality defect that causes the device to be unacceptable for sale or unusable during the 6 months after dispatch from our warehouse, we will accept a return and either repair the item, replace the item with an identical new item, replace the item with an equivalent item that you accept, or offer credit or a refund.

If you experience any problem with a product bought from ishopvideogame, contact us first and we will do our best to advise you. Any returns must be discussed with ishopvideogame Customer Support in advance, and authorized so they are sent with the correct paperwork.

All returned products must be sent together with the original packaging and accessories unless an exception is agreed in advance. In the event of any returned goods where you are requesting a repair / replacement / refund under the warranty, your shipping costs returning the products to the ishopvideogame warehouse in China are payable by you, and cannot be compensated by ishopvideogame.

Physical damage to a product caused by the user invalidates the warranty. Opening products up, e.g. to repair or modify components, invalidates the warranty. Flashing the firmware or using non-approved software invalidates the warranty.

For dropshipping, retailers can ask your customer return the defective or broken products to you firstly, and you send them back to us. We will resend you a good one as soon as possible.

Q: Common FAQs

A: 1. Is the site secure?

Any personal information given to Ishopvideogame through Ishopvideogame, Any Personally Identifiable Information will not be disclosed to any third parties. Any Ishopvideogame server will secure your personal information with up-to-date firewall and encryption techniques during the ordering process.

In order to protect customers to the fullest extent, Ishopvideogame does not store your credit card information at any time.

Added online security to protect your personal information from unauthorized use is provided by using advanced SSL (Secure Sockets Layer) encryption.

2. What does it mean when some products are signed “out of stock”?

This means that the product is for temporary out of stock now, we can get it in stock very soon.

3. How do I cancel or make changes to my order?

Please contact us after your order to change the order or cancel the order, please give your order ID.

4. Was my order placed if I wasn't sent a confirmation email?

Once you pay for the order, the order status will changed within two business day.

5. How do I subscribe or unsubscribe from the newsletter?

Please go to contact us page to write a message to us.

6. what should I do if I forgot my password?

At present, the function of “forget password” doesn’t work now. Please go to contact page to write a message to us.

Q: Dropship / Wholesale

A:1. What is Ishopvideogame’s drop shipping?

We deliver the goods directly to your customer. To explain to your precisely, you can see the flow chart below.

2. What is ishopvideogame’s wholesale?

Ishopvideogame ,which is a professional online store,specializes in video games accessories ,including genuine flash cards for Nintendo DS , NDS/NDSL/DSi Accessories,Wii accessories,PlationStation 3 accessories,PlationStation 2 accessories, XBOX/XBOX360 Accessories, PSP/PSP2000 Accessories,also other stuff such iPhone accessories,gifts and gadgets. Located in Shenzhen, which is a thriving city with numerous exporting factories and high developed logistics. Ishopvideogame is a responsible and faithful online shop,who is always striving for the best suppliers to provide you qualified products with the lowest price. Besides, we provide you with special products on every festivals or important days(such as birthday,celebration days and so on). We aim to build a win-win business with you .The more orders, the more profits.

Does Ishopvideogame accept OEM/ ODM order?

We welcome OEM/ ODM order.

No, We do not sell brand name products.

4. Are there minimum orders?

No, there is no minimum orders. You can buy one product in sample price but you can get big discounts if you buy more. For more information about discount, you can log in your account to check. Or you can write to us via email ( our email address: support@Ishopvideogame.com) for more details.

5.Will any information of Ishopvideogame be marked on the shipping bill?

No.It is very important for us to respect our customer's order.And we understand that customers are always being a special part of our growth. None of Ishopvideogame information will be marked on the shipping bill or the parcel. However, we will mark your information such as the return address or a business name as required.

6. Is Ishopvideogame a wholesaler the same as an authentic drop shipper?

Yes, Ishopvideogame provides both wholesaler and dropshipper service.As for wholesales,we source various products from manufacturers directly,which means you do not need to search different items from shop one by one for products and also do not need to waste time to calculate the messy figures. You just login your account ,you will see the most reasonable offers in Ishopvideogame.

As to dropshippng,we offer you the experienced customer service and skilled logistic service .One more important thing is that your customer do not need to be waiting for a couple of months for the goods.

We provide you one stop shop service.the more you use, the more conveniences.

Also customer's suggestion is welcome to our shop,which will help and make our service become more and more effective and convenient .

7. Drop shipping need to know ?

We may require collect the following information from a new membership or a trial membership:

• Name
• Billing address
• Phone number
• Email address
• Credit card or debit card information
• User name and password

You can order a product and make your comment when you checkout that dropping shipping order.And it drop shipped directly to your customer. In such case, you will need to submit their name and address in the order. We use this information only to ship the order. All of your information and your customer information is kept strictly confidential in accordance with our privacy policy.In order to protect your money,our customer may contact with you for the first drop shipping order or for the bulk order .

Q: Account

1.How can I review my previous order?

You can view your past orders, current orders by logging in your account. It’s on the top of the opening page after you logging in. See the picture as below:

2. How can I change my account information?

To modify your account information, please sign in to our website and visit your control panel. You can modify your information in the area shown below.

3. How many dropship shipping addresses can I list on my account?

Generally speaking, you can list 30 shipping addresses. For more addresses in the list, check support@Ishopvideogame.com

4. Will my private information be kept confidentially ?

We store any information you enter on our Web site or give us in other ways. You can choose not to provide certain information, but you might not be able to take advantage of many of our features then. We use the information that you provide for such purposes as responding to your requests, fulfilling orders, customizing future shipping for you, improving our store features, and communicating with you. We thank you for your trust and we can assure you that all your personal information will be kept confidentially. We won't release your information to other people for any other commercial profit. For more information on private account, you can refer to our private policy.

Q: Order

A: 1. How to check my Order Status?

Click the “view” buttom in the end of every order in order status table to see the details about the shipping status and all other information

2. What is the freight cost to my country?

Because the total amount differs according to the weight of your goods and the courier you choose. So please place a trial order on our website and our system will give you the details of the cost for your order.

3.How can I make a wholesale/ dropship order?

Before your wholesale/ dropship order, we recommend you to place a trial order to check whether the product is suitable for you. After that, you can place your wholesale/ dropship order on our website or you can contact us at: support@Ishopvideogame.com to get more information.

4. Are there MOQ in wholesale/ dropship order?

No.Just pick up the product as your customer like or your interesting items .We would like you to know that the wholesale offer will be vary according to different quantity.The more quantities,the lower price .

5.Can I access your wholesale prices?

Yes,sure you can contact with our customer service representative for a price list of the items you are interesting or you are going to order.It is advised to make your interesting list and send to CS .Please contact us via submit a ticket by click here

.

6. What is your current online inventory?

Our online inventory numbers are in real time .Currently, our system will tell you the stock when you are going to check out . Or you can submit a ticket by click here .

7. Can I make changes to my wholesale/ dropship order?

Surely,you can make changes of the order as you like before the orders is shipped out. For any changes to the order,please email to us at support@Ishopvideogame.com.

Our customer service department will reply to you within 24 hours during working days.Our working time is Mon. To Fri. 0900 to 1800 (GMT +8)

8. How can I cancel my wholesale/ dropship order?

General speaking, We can cancel your wholesale and dropship order before shipment. But we suggest you email us to negotiate for more details due to the complex of cancelling orders. Our email address is: support@Ishopvideogame.com.

9.Questions about Order Status.

Ishopvideogame Order Status, Here are all the different order status categories, and you can find the explanations below:

• Pending Payment
• Payment not clear
• Payment completed
• Shipping pending
• Have shipped

Here are the status categories you may see and the meaning of each phrase,

Pending Payment

This means you checked out an order and selected Bank Transfer and we have not yet received your payment. If you sent money by bank transfer please allow three working days for the banks to complete the transfer.

Payment not clear

This means your checked out your order and opted to pay by Paypal, but you haven't paid yet. Or you paid by paypal through your credit card or your bank, so it usually takes 4 business days to clear. If you believe you have completed a Paypal payment, but we have not changed the order from this status, please open a support ticket quoting your Paypal transaction ID.

Payment completed

This means we have received payment for your order, and now we are checking your details. For most customers, this will be quickly approved and put into Shipping pending.

Shipping pending

This means we are processing your order for delivery from our warehouse(s). This stage includes QA checking of all of your ordered items as well as adding relevant accessories and dealing with any special labeling requests etc. This stage also includes completing a packing list, packing the goods, labeling the packages, completing the courier waybill or other delivery steps, and producing delivery invoices.

After this stage is finished, your order will be sent out and the status will change to "Have shipped”. Average processing time in this status stage is 5 days. If 7 days have passed you are welcome to open a support ticket to ask us for an update. Please note if you are ordering large quantities of a product or a specialist product you may need to allow more time for processing.

Have shipped

This means we have already dispatched your package(s) from our warehouse(s). After one working day in this status we will obtain the tracking number from the courier and inform you by email. Please allow 2-5 days for delivery to your address depending on your location, and check with the courier company first using the tracking number if you are unsure about the delivery status.

Other order status types

- Pre –order means the item(s) you ordered is out of stock now and we will try our best to get restock in due course.

- Refunded means we have refunded your whole payment and we will include comments to explain. Please allow three working days for our customer service to process the money that we have returned and clear it into your payment account.

- Cancelled means your order is not being processed, for reasons that may be noted in the order status comments.

If you are unsure about the meaning of your order status, if you think there is some mistake in your order status, or if your order has been in processing for too long, you can open a support ticket referencing your order number.

Q: Payment

A: 1. What payment methods do you accept?

We currently support the following methods of payment:

• Credit card
• Bank transfer (T/ T)
• Google checkout
• Western union

If you plan to place an order that exceeds USD 1500, please contact us in advance. You will also be required to pay via Bank Transfer.

If you wish to pay us by Western union or Bank Transfer, please contact us before you pay, as these options do not appear by default on Checkout.

Please contact us if you want to make payment via other payment methods.

2. Credit card Safety and security of payment on Ishopvideogame.com

Note that our credit card supplier is is

You can safely enter your entire card number on Ishopvideogame.com via our secure server, which encrypts all submitted information.

Verified by Visa

Ishopvideogame.com does not currently support the Verified by Visa program. You can still use your Visa credit card as payment for an order, but you won't be asked to enter your Verified by Visa password.

Troubleshooting Failed Authorizations and Payment Declines

To protect your security and privacy, your bank cannot provide Ishopvideogame with information about why your payment was declined. Because of this, you most likely need to contact your bank directly to solve most payment issues.

Ishopvideogame Customer Service can help you:

• Verify if you entered your payment information correctly on your order.
• Change the payment method on an open order.

Contact your bank to resolve other payment issues even if:


• You've successfully used the payment method on a previous order.
• Part of your order has already charged and shipped successfully.
• You have funds available in your bank or credit account to cover the order cost.

Here are steps you can take to resolve payment issues:

Contact your bank about payment security policies.

Your bank may flag any unexpected activity on your account. This includes first time orders and high value purchases, regardless of the amount of funds available (or credit limit). Your bank may require your verbal authorization to proceed with a transaction.

Contact your bank about daily withdrawal or purchase limits.

Most banks have limits on how much money can be charged or accessed in a single day. If you exceed this daily amount, your bank may block your account from any further activity regardless of available funds in the account. Your bank may require you to request a higher purchase limit to complete the transaction.

Contact your bank about payment authorizations and reserved funds.

When you place an order with Ishopvideogame.com , we contact your card's issuing bank or you to confirm that your credit card has a valid number, and has not been reported as lost or stolen. This is communicated via a full authorization for the amount of the purchase.

If you make changes to your order, cancel items, or a multiple-item order ships in more than one shipment, your card may be authorized for each change and funds may be reserved against your account for each authorization.Please also contact our customer service promptly as well, we will provide as much as assistant as we can .

Some banks have been known to hold these authorizations for 7-10 business days. If your payment is declining due to lack of available funds, contact your bank to confirm if the reserved funds are authorizations, verify the amount of time they hold authorizations, and request that they remove any extra authorization to free up funds in your account.

Verify the payment information entered on your order.

Did your billing address change recently or did you get a new card with a new expiration date? If you used a payment method already on Your Account, you may simply need to update some of the information. If you entered a new payment method, make sure you entered the number and other information correctly. Visit the check out STEP 4 of Your Account to update the payment information on an open order.

Submit an alternate payment method for your order.

If you are unable to resolve the payment issue with your bank in a timely manner, you are always welcome to change the payment method on your order to another card. Visit the check out STEP 4 of Your Account to update the payment information on an open order.

3. Can I pay by sending cash or cheque?

Sorry but Never send cash or cheque through the postal system. Ishopvideogame does not accept this as a method of payment and will not be held liable for any cash or cheque that goes missing in the postal network.

4. Does your price include shipping costs?

Our product prices do not include shipping costs.However,there will be some freeshipping offer on our site,please register our newsletter for latest information .

5. Do I need to pay VAT or sales tax?

Ishopvideogame only charges you the product price and shipping rate but there is no any taxes to be added to the order. What you see on the invoice summary on the final checkout screen is the total you need to pay to Ishopvideogame.

Possible additional costs to you may include:

• - bank transfer charges;
• - and any import duties that are levied at customs.

Please note that if you are re-selling (or drop-shipping) goods from Ishopvideogame, it is your responsibility to ensure you are abiding by the tax (and other) regulations for selling goods in your home country and the destination country.

Please note that if you are drop-shipping to end customers, it is your responsibility to let them know about any taxes they may have to pay when receiving goods from the courier.

Q: Taxes, Customs Duties

A: 1. Taxes On Imported Goods?

As the buyer, before you order,we would like to suggest you to find out the custom duty issue . You may go to custom official website or post a question in local relevant forum to get the answer.It is very important for you find out as much as you can about your import taxes in your own country before completing your order.

In most countries in the world you have to pay taxes on imported goods. Sometimes goods under a certain value, or in certain categories, do not incur taxes.

In any one country the rules are often applied differently in different places, and sometimes rather randomly.

Ishopvideogame is based in China. Therefore anything you buy from us is going to be imported as far as your local custom is concerned. Unfortunately there is no way for us to know the rules, regulations, customs, traditions, practices, loopholes, schemes, systems, paperwork, codes, laws, or rulings of any country. As such we cannot, and will not, offer advice about taxes in your country.

If you have to pay import taxes and/or additional duties and sales taxes (e.g. VAT in the UK) then you would have to pay that to the courier upon receipt of the package(s) from China. Unfortunately we can't calculate this for you and there is no way to prepay it. If you are drop-shipping or sending a gift item to someone please make sure they are aware of the possibility of having to pay taxes when receiving the goods.

If you find out information about the import tax situation in your country, and you believe there are ways for you to minimize the taxes you have to pay (or eliminate the taxes altogether),we will cooperate with you with your instruction. Such as labeling, packing, declarations, invoices, etc. Just tell us what you need and we will let you know what we can do to help.

If you don't tell us anything we will just state on the shipping waybill the "China Nominal Retail Value" and the goods will be declared as Samples or Gifts. In many countries this still means you're going to have to pay tax to the courier when you sign for the goods.

If you have feedback or useful information regarding import regulations and taxes in your country, please open a "feedback" support ticket with us. It will help other Ishopvideogame members, and with the information we publish in the Ishopvideogame Blog you will also get a chance to learn more from other business people in your locality.

If you have special instructions for your orders, please always add them to the comments field in the online checkout process herehttps://www.Ishopvideogame.com/checkout_payment.php

This will ensure that your instructions are followed by our packing/ shipping team. (If we can't follow your instructions, e.g. because you request a declared value that is unfeasibly low, we will contact you before processing your order.)

2. How much tax do I need to pay?

The tax charge will be depended by the local custom.

Obviously you will want this to be as low as possible, but Ishopvideogame CANNOT give you advice or information about tax rates and customs charges in your country.

You must ensure you find out about regulations in your own country before ordering from Ishopvideogame.com. In most countries the actual origin of the goods (China) is not important: only the declared value of the goods and declared contents is relevant.

Let us know if you have any special packing or labeling instructions when placing your order.

3. Can you declare $ X for my order to avoid import taxes?

Question: "I am in [COUNTRY]. If the order is declared over USD [TAX THRESHOLD] then I will be painfully taxed. Can you help me by declaring the goods at [VERY LOW VALUE]?"

First, we will do our best to help you with import regulations.

If you have special instructions for the waybill and invoice declaration on your orders, you need to tell us these instructions every time you order, using the online checkout comments box. One such example is instructing us to declare the value below a certain value.

Can we always declare low? Like, under $30?

The answer is NO, NOT ALWAYS... because your order value may be much higher than this and declaring that low value would not be feasible.

Provided the value of your order / type/ quantity of the items is suitable for a declaration under $50, we will do our best to help you with this.

If you need advice about whether a particular declared value is deemed possible, before you pay, you can check out an order and submit a ticket with your order number. We will then look at the contents of your order and your country and assess what declared value is sensible.

4. Hi, Brazil!

Our customers in Brazil have informed us that companies importing anything to Brazil are supposed to state their "CNPJ" number, and individuals are supposed to state their "CPF" number on invoices.

So if you want us to ship your order to Brazil, please make sure you give us the correct "CNPJ" or "CPF" number, so the package can go through customs smoothly.

Q: shipping and delivery

A: 1. When will shipment be arranged?

After having been notified for the confirmation of the receipt of payment ,delivery will be working within 2 –working-day for product available in stock. For carrier, that Ishopvideogame has its own logistical system to cooperate with DHL,TNT, UPS ,Hong Kong air mail ,Hong Kong register arimail. As a agent of these carriers, Ishopvideogame, on the other side, will definitely cut down customer’s cost and make the shipment more fast as you expect. Of course ,customer can also assign his/her own logistic method, Ishopvideogame will do the best to work with .However, in order to increase the speed of shipping ,we strongly recommend to use our own logistic system .

2. How to check my shipping status?

Customer will be informed once the goods is shipped from our customer service by our email system .Also you can login your account to check the order status.

Currently,as for shipping status,we are sorry but our system do not support to trace shipping position on our site .You may trace the order with the tracking number we provided via the following links according to your shipping courier ,

For DHL ,please refer to www.dhl.com

For TNT, please refer to www.tnt.com

For UPS, please refer to www.ups.com

For Hong Kong register air mail, http://app3.hongkongpost.com/CGI/mt/enquiry.jsp

If there is any question ,please email to our customer service at support@Ishopvideogame.com.

3. Received your goods or not?

It is very important for customer to provide us the detail and exact recipient address.Please check carefully for the address and send to us for delivery .

If the address is incorrect or outdated, the package will be returned or to the intended person.

If carrier courier have tried three times (MAX) in failed .And if the package need signatrure before presenting. Then the goods will be returned to us. It is suggested that customer or recipient’s phone must be marked which can be reached at most of the time at day.

For a present with surprise to recipient, please advice or make a mark to the recipient or advise to recipient in advanced. Otherwise, package may not be accepted and will be returned to us .

To APO / FPO address, We can't deliver to PO boxes and APO address by express carrier like DHL, TNT, UPS,Hong Kong air mail and Hong Kong register arimail, however, Hongkong Air Mail does. - You need a valid phone number on your account. Dropshippers - you MUST provide your customer's phone number for the courier to use.

One situation which we cannot control is that goods was received and signed by your neighborhoods, building Security or any friends of you. We suggest you check with above people to get back your items after long time waiting. According to your local carrier ‘s policy, there are some places that will be regarded as remote districts. Thus, they might inform you to make surcharge before the delivery.

For delivery by post, the shipping date is supposed to be much longer than express delivery’s. For example, it will take you about 10-21 working days to receive the items once selecting HK air mail.

4. How much for the shipping rate?

Shipping rate will be calculated by our system according to customer‘s order and carrier’s rate policy.

Note that the volume, the weight of package and the place of destination is the main element to the shipping cost.

Exception:

a. DHL Remote Area Fee:

Please check your shipping address here with your zip code:
http://remoteareas.dhl.com/jsp/first_main.jsp. We will notify you if your address listed to be remote area and extra $20 will be asked from DHL.

b. UPS Remote Area Fee

Please check your shipping address here with your zip code:

http://www.ups.com/content/us/en/shipping/time/service/eas_download.html?srch_pos=1&srch_phr=remote+area Remote area varies, extra fee differs.

5. Where can Ishopvideogame ship the goods to?

Our shipping range is worldwide.

Note that for some special destination, there maybe a special rate asked from the carrier accordingly .It will be better for customer to check for the local carrier and send us your advice.

6.TOOOOO BAD!! Goods are damaged, what to do? Can I Return? Warranty?

If the courier is still at your doorstep:

Have the carrier note on the delivery paperwork that the item has been received in DAMAGED condition, and that you are REFUSING the shipment. The carrier will then take the damaged item and return it to Ishopvideogame. Once tracking shows the item as being refused, you can contact us and we will issue a replacement or a refund without being penalized in any way.

If the courier has left your location:

Immediately contact the carrier that delivered your item to alert them of the situation. Immediately contact Ishopvideogame.com Customer Support to report the situation. Details such as: package condition, how it was received (left at front door, signed for), description of the nature of the damage, are very helpful.

DO NOT discard any of the shipping box or packing materials.

DO NOT discard the product itself. (It may be necessary for the carrier that delivered the item to return to do an inspection report on the damage).

DO NOT simply ship the item back to Ishopvideogame.com without first being instructed to do so. Taking this action may result in a denial of a damaged item claim per shipping carrier claims guidelines.

All returned goods must be in original packing alone with its or their original accessories, manual instruction and any other original documentations. Especially for the software packing opened is not acceptable.

All returned fee charge must be prepaid and no refunded.

Warranty for 6 months. Warranty does not apply to physical damages.
We understand that goods might be returned when customer sometimes change their mind. Merchandise can be returned for the same item or something else. If you are exchanging for item(s) of lesser value, a refund in the amount of the difference will be issued. If you are exchanging for item(s) of greater value, we will contact you to arrange for the additional payment. All parts must be returned for exchanges

Q: After sales question

A: 1. Do you have a guarantee or warranty?

Yes. All the products on ishopvideogame are of guaranteed quality and proved reliability. Items in cards categories come with 3 months warranty which begins from the actual shipping date. Items in Accessory categories come with 6 months warranty which begins from the actual shipping date. Rest assured that all the special warranties will be clearly stated in the relevant product descriptions.

2. I want to return an item. What should I do?

We accept the following return procedures:

1. Submit a return request to us<

Before returning any item, please firstly get into contact with our Customer Service Department by providing as extended return reasons as possible. We can be reached at support@ishopvideogame.com.

2. Get a return authorization from us<

This is very important, you can continue the return procedures only with our return authorization. When you get a return authorization from us, we’ll email you the details on how and where to send your return. Also, we’ll ask whether you would like a refund, replacement or repair. Please kindly note that, Ishopvideogame reserves the right to refuse any return without a return authorization.

3. Arrange the package of your return and send out<

You should pack your return securely because we’ll not be responsible for any damage or loss that occurs during the return transit.

4. We test the returned item <

Every returned item will be tested by Ishopvideogame’s independent test center. After the receipt of your return, the test process will be completed within 3 working days.

5. You get a refund, replacement or repair<

If your return qualifies for a refund, replacement or repair, there is no any additional fee if you choose the redelivery and we will make the full refund if you choose to be refunded. However, if the test result shows your returned item is with good condition instead of defective, a handling fee as 20 % of item value as USD **** will be reducted from your refund if you choose the refund. And the exact returned one will be resend to you and you are suppose to pay for the redelivery fee and the restocking fee as 20% of the product’s price if you choose the redelivery. We will notify you the test result by email or phone once we get it and shall arrange the refund, replacement or repair within 7 business days.

3. Can I get my full refund if I cancel my order?

Orders will be refunded in full without any deduction of restocking fees in the majority of cases. In particular, where an order is cancelled or refused during the initial order checking process, the full payment will be refunded within three business days. But if the cancellation caused by a simply and sudden changed-mind, then 3% will be deducted.

In the majority of cases where a customer requests a cancellation and refund during the time an order is in processing, prior to the dispatch of the items from the warehouse, a full refund can be made without the deduction of any restocking fees or other fees.

Additional charges may be deducted from refunds in cases where goods have been shipped overseas and are returned for reasons beyond Ishopvideogame's control, and where as a result Ishopvideogame incurs return shipping charges and China import duties and taxes, as well as further domestic shipping expenses.

If the consignee refuses to accept receipt of goods because they have changed their mind about the purchase, or because they do not accept paying their own country's import duties and taxes, or for similar reasons beyond Ishopvideogame's control, Ishopvideogame will deduct from the refund all of the expenses incurred in returning the goods to us in China. For this reason it is particularly important for customers to be aware of import regulations in their own country, and for dropship vendors to inform their customers about possible taxes on imported goods. It is the responsibility of the buyer, not Ishopvideogame, to find out full information about import regulations and taxes in the consignee's country, in advance of placing a payment for an order.

4. Who can help if I have problems in using the product?

Please kindly check the English manual that comes with the product, or check for online manuals or blogs for advice. If you still can’t work out the problem, please submit a ticket to our customer service representatives at: http://support.Ishopvideogame.com. They will offer you professional tech support and help you assess if your product is defected.

Q: troubleshooting

A: 1. I Can't Log In!

I Can't Log In - Help Me!

Please follow these steps:

Check your login details. Your login username is your email address used for registration. Ensure that cookies from www.Ishopvideogame.com are accepted in your browser (Internet Explorer or other).

It might be a problem caused by Ishopvideogame system maintenance - wait 30 mins and try again.

If nothing works, please email us at:support@Ishopvideogame.com.

Why can I do if I forget my password?

If you forgot your password, please follow below steps:

• a. click” I forgot my password” like the red color marked.

  

• b. Page will turn to one certain place like below after finishing step1. Type your email address, and select the way you will receive your password( get by email or get by secret question)

  

• c. Here we select” get by email”, click “continue”. You can check your registered email and get your password.

• d. If choosing “get by secret question”, you will lead to the below page. Type your secret answer.

  

  Note: the secret question and answer were set by you on your first register.

• e. Type your new password on below page after finishing step”d”.

  

• f. Our system will show you the below information which means you change password successfully.

  

  TIP: If you're not sure if the problem is with us or you, please test logging in with a different computer to try logging in, or try different browsers. If you made a mistake when you registered, and you can't access your account... and you've never made any orders... it might be quickest to just use the registration to sign up again for a new account. https://www.Ishopvideogame.com/login.php

2. Why was my order cancelled?

My order was cancelled by Ishopvideogame - why?）
（Why did you refund my Paypal payment?）

If we returned your money to you and closed your order, it is almost certainly because we were unable to verify your Paypal payment. Please read the email we sent you explaining the cancellation or contact us http://support.Ishopvideogame.com/index.php if you are unsure. We will be happy to discuss the issue and may be able to reopen the order.

Typical reasons for refunding money (aka Paypal reversals) are:

• Paypal account name does not match your Ishopvideogame account name, and there was no response when we contacted you.
• Paypal address does not match your Ishopvideogame order shipping address, and there was no response when we contacted you.

Ishopvideogame account billing address does not match your Ishopvideogame order shipping address, and this is your first drop-shipping order, and there was no response when we contacted you.

Please feel free to contact us http://support.Ishopvideogame.com/index.php regarding any billing or order queries. Our English-speaking staff are ready to help you.

3. I want to cancel an order placed wrongly.How can I cancel my order?

Please be aware that customer orders can only be cancelled by a member of staff. Please contact us immediately if you wish to cancel an order, but please take the following points into consideration.

If you have not yet paid for your order, you don't need to request a cancellation. We will not send you any e-mails regarding this either. If you wish to re-order; please just make a new order and your previous one will be cancelled by our system automatically.

If we have received full payment but the order status is still showing as "Payment Completed", we are normally able to cancel your order and issue a refund within 72 hours (excluding weekends and holidays).

If we have received full payment but the order status is showing as "Shipping pending" please contact us immediately, providing the order has not left our warehouse, we are normally able to cancel your order and issue a refund within 72 hours (excluding weekends and holidays, a handling cost will be charged).

If your order status is showing as "Have Shipped", then we regret to inform you that the order can not be cancelled.

5. My Country Isn't Available In Paypal ？

Please email us at: support@Ishopvideogame.com , we have our technical men to help you.

6.Instructions For Returning Faulty Goods

If a product has a manufacturers quality defect that causes the device to be unacceptable for sale or general use during these 6 months, we will accept a return and either; repair the item; replace the item with an identical product; replace the item with an equivalent product (to which you accept); or offer credit or refund (minus shipping charges).

If you experience any problems with a product bought from Ishopvideogame, please contact us at your earliest convenience and we will do our best to advise you.

Any returns must be authorised by Ishopvideogame before they are sent back to us. Any unauthorized returns will be rejected. This is to ensure they are returned with the correct packaging and paperwork.

Any items returned MUST be sent together with their original packaging and accessories unless an exception is made in advance with Ishopvideogame.

Any shipping charges incurred when returning an item to Ishopvideogame must be paid by you and can not be compensated by Ishopvideogame.

Any physical damages made to a product by the end user will invalidate any warranty. Opening products up (eg. To attempt repairs or modify components) will also invalidate the warranty.

Flashing firmware or using non-approved software may also invalidate the warranty.

Q: Affiliate

A: 1.What is an affiliate?

Affiliate marketing is a new kind marketing for on-line shop. That means you do the promotion job for Ishopvideogame, and we pay you at some certain commission. The more people you refer to, the more money you will gain.(you can get the commission only when people you referred to must spend money on Ishopvideogame.)

We already had some members registered to our affiliate, and they earn money even they are sleeping on bed. Just join our affiliate, and start making money today.

2.What benefit I can get?

You can earn 5%-10% of all completed sales generated from your promotion. The more sales you generate , the more you will earn. If you still want to know more details about our affiliate commision, you can write to us: support@Ishopvideogame.com. We can give you a satisfied reply.

3.who can be our affiliate?

Anyone who are keen on promoting for Ishopvideogame can join to be our affiliate. Free to join, and no start up fees and no maintenance fees.

4. What tools I have to need if I would like to join?

You need to have Paypal account to receive commission payments, so find out first if Paypal is available in your country.

Please ensure you are abiding by the tax laws and other regulations of your own country in relation to earnings you make from Ishopvideogame affiliate commissions.

5.How can I join?

You can start today as soon as you fill out our application form online here. You will then receive an email with the access details to our "Affiliates Only" section. Our affiliate tracking system is guarantied accurate, we will keep your privacy and make sure you will get great results.

6. How does our affiliate program work?

How does the affiliates system work?

You will get your affiliate ID after register successfuly.

Using a Cookies system in our online shop, we can detect where a customer was referred from. We give you special code to use in web links so that when people are referred by you, we can automatically connect the order to your affiliate ID and automatically pay you commission.The first time a new user visits our site, the user is given a unique identifying cookie. If their first visit is tracked as being referred by your affiliate ID, this customer will be automatically identified as "your customer" for 30 days.

Even when they leave and come back later, we will still know to credit you for referring this customer.

7. Where can I promote for ishopvideogame?

You can use Ishopvideogame product pictures and descriptions in any online or offline marketing. You can say anything you like to advertise Ishopvideogame as long as it is true and appropriate.

Here are some suggested ways to place your own links:

• a. Link or redirect to Ishopvideogame from pages on your own website;
• b. Create new information / review pages or whole new websites dedicated to promoting Ishopvideogame;
• c. Buy banner advertising on targeted (e.g. wholesale / gadgets / electronics-related), high traffic websites;
• d. Pay for pay-per-click advertising (e.g. Google Adwords, Yahoo, Microsoft) to send customers through your link - it could be search targeted, content targeted, or site targeted;
• e. Put advertisements on online classifieds sites, many of which allow free ad submissions;
• f. Write / publish online articles on video game themes such as product reviews or wholesale sources, and use your affiliate link to Ishopvideogame in the resource box;
• g. Link to Ishopvideogame from emails sent to your opt-in customer groups (please note we will not tolerate affiliates sending unsolicited email / spam);
• h. Link to Ishopvideogame from within ebooks you publish;
• i. Discuss Ishopvideogame and use your affiliate link on online forums / bulletin boards / newsgroups;
• j. Comment on topic relevant blogs and use your affiliate link back to Ishopvideogame.

8. How Can I get paid?

Affiliate sales commissions are automatically paid monthly through Paypal, one month (30 days) after the online order is dispatched, and paid out only when your affiliate balance is $30.00 or more. (e.g. if you have $31 in commissions you will be paid the full $31 through Paypal on the monthly payout day, but if you only have $29 you will have to wait until you go over $30 before you get paid anything at all.)

Q: Ishopvideogame business hours

A: Our business hours:

We process the orders and do customer support from 9:00 a.m. to 6:00 p.m. from Monday to Friday (GMT+8).

Any question or order placed on week-ends will be processed in priority on the following Monday morning.