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Happy purchasing from china supplier in this holiday season -----Four key points about delivery that you need to pay extra attention to this holiday season.

*Delivery date may be delayed in this holiday season

In this holiday season, postal service may be delayed for about 7 to 15 days.

Hong Kong air mail (free shipping) and Hong Kong register air mail: normal deliver day 7-15 working days may be delayed to 15-30 business day.

EMS: 5-10 business day

DHL/TNT: 3-5 business day

*Your shipping address need to be very detailed address

The standard format of shipping address:

  • -Name
  • -Detailed address
  • -City
  • -District (province/state)
  • -Country
  • -Postal code
  • -Telephone number(for the convenience to contact you)

*special tips

1)DHL--- Remote area

To check if it's remote area of your shipping address before choose DHL http://www.dhl.com.hk/publish/hk/en/eshipping/Remote_hk.high.html

You can choose other method if you don’t want to add extra $25 for shipping fee

2)EMS/DHL/TNT Express- Tax file number

Customers in Brazil all need to provide CNPJ NO. or CPF NO.

*Especially important policy

Sign for the package in front of the Couriers

Couriers require a face to face signature from the recipient for delivery, and this is a fast and secure way to have your products delivered. Please disassemble the package in front of the courier to see if the package is what you ordered on ishopvideogame. Please pay attention to the following conditions:

1. Missing items

2. Damaged

Once these two happen, it is essential that you communicate this clearly to the courier company's delivery driver at the time of delivery. Please don’t judge that if the damage or missing items caused on the way (eg. Although the package is in good condition).

You need to request the courier to help you to write a confirmation paper for the problem (need the signature of the courier and the photos of the package and the products details ).Then the problem turned to us. Remember don’t throw out the outside and inside packing of the package.

If you accept delivery and sign for the goods it is much more difficult to pursue a claim later.

Please refuse to sign for the package if you think the problem is seriously. If there is VAT or any Import Duty to pay on the goods due to your country's import rules,

the courier will present you with a bill at the time of delivery. In general you will need to pay any such bill to the courier before you can receive the goods. Any such charges are your responsibility and unfortunately we cannot offer advice or estimates about import fees or other taxes in your country.

Please pay attention to your email box after you pay orders, emails will be sent when the payment confirmed, when out of stock happen and when the parcel was shipped and so on.

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